1. Sign Up
Complete a short questionnaire.
The information you provide will help us match you with the right virtual assistant to best meet your needs. We’ll ask how you prefer to be contacted, what type of work you will be assigning, what you are looking for in a virtual assistant, etc.
After receiving the questionnaire, we create an account for you in our Client Area. This is the place where we will organize your projects and store files. We’ll also take care of creating a Non-disclosure Agreement to protect your intellectual property.
2. Kick Off
We get started within 1 business day!
Within 1 business day, your virtual assistant will send you an email to kick things off. In this email, they will give you their contact information and instructions on how to get started submitting tasks. Your virtual assistant will call you to introduce themselves, answer any lingering questions you may have, and familiarize themselves with the tasks you plan on submitting.
3. Submit Work
I’ll have my assistant take care of that…
Tell us what you want taken care of by sending it to your virtual assistant via email, phone, or Skype message. You can specify anything you like – a time frame for getting the work done, or an amount of time that you want your virtual assistant to spend on the task before reporting back to you with a progress update.
If your task is more in depth and requires training, you can arrange to discuss it over the phone with your virtual assistant, or use screen sharing software to demonstrate how to do something, etc.
4. Task Complete!
Work gets done, but you didn’t have to do it!
When your virtual assistant is done completing the task, they will submit the results to you via the Client Area (you will receive an email).
Unlike a normal employee (who you have to pay for downtime), our virtual assistants only bill your plan for the actual time spent actively working for you. In the Client Area, you’ll be able to see exactly how much time you have left on your plan, which tasks are pending or completed, and access files from past tasks. For larger projects, your virtual assistant may recruit other people on our staff to get the work done more quickly, or delegate the task to a virtual assistant who has more experience. For instance, if the task requires Photoshop, rather than your virtual assistant taking time to learn the software, they’ll delegate it to a graphic designer who will be able to do the task much more quickly, and with better results.
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