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Posts by lizze


Work from home! That’s the dream, isn’t it? I won’t lie – when businesses started temporarily closing down, I was more than excited to drastically reduce my morning commute to a 30-second carpeted walk (socks optional), with the only risk of detours coming from the occasional pet related pile-up on Hallway US-31.  Fast forward 6 weeks… I’m thankfully still on the clock and working from my own impromptu home office....

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Conquering the dark side of customer service can be a daunting task, especially if your main source of communication is the telephone… You pick up a call expecting a simple customer interaction, and suddenly you’re transported, white-knuckled at helm, ready to drop a laser bomb down a tiny vent shaft as your co-workers fall away one-by-one, engulfed in a spectacular frenzied firefight.

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