Live Chat Monitoring

We assign a team of dedicated virtual live chat specialists, allowing them to become familiar with your products or services and the most common questions your prospects ask. In addition to developing in-depth product knowledge, we deliver the needed soft skills of empathy and consideration for what your customer is experiencing. We respond to questions and concerns as if we were sitting in your customer’s chair.

  • Fielding pre-sale questions from prospective customers
  • In-depth customer care, order taking, and after-sale follow-ups
  • Appointment scheduling
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