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Posts Tagged "online support"


According to a report from Time Magazine, humans have a shorter attention span than ever. The average is now around eight seconds, down from twelve seconds in 1999. This drop in attention span is widely believed to be a byproduct of our digital age, with more than 77% of people reaching for their phone when there is nothing occupying their immediate attention. For businesses, this attachment to mobile devices (and technology in...

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The internet is everywhere these days – but that doesn’t mean we all understand how it works. In fact, the sophistication of modern web development, app building, system administration, and the like are greater than ever. The depth of expertise is incredible… And the reason most people specialize in one area or another.  When working with these types of people and services, it’s important to provide the information they need to...

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Here at LongerDays, we are massive proponents of the website-building platform Wordpress. It’s a versatile, endlessly malleable system that bends to the needs of the user, offering simple and quick blogging or expert-level customization.

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We’ve all had those experiences, where the person behind the counter or on the other end of the phone just didn’t do what we needed them to – it could be because of policy, attitude, or simply because the support person lacks the information/skill to give us what we want. This problem is compounded in the world of follow-up support, particularly subscription services and software support. It seems like common knowledge that these...

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