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Why Work for LongerDays?

We are one of the top business assistance companies in the world! We’ve achieved this by hiring smart people who have a can-do attitude. Working at LongerDays stretches your knowledge on a daily basis – like a gym membership for your brain.

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The quality of our work is a result of team chemistry, fostered by a supportive, inclusive culture. Collaboration is built into every aspect of LongerDays, and we make sure everyone who comes to work at LongerDays recognizes they are a critical part of our success.

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  • Do what you say you’ll do
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Important Questions About You

Customer Service Task

Context: Our client, Mikowl’s Cat Emporium, is a niche online shop focusing on specialty cat items. Customer satisfaction is always a priority, as Mikowl aims to keep customers for life.

Task Purpose: Reply to an email from a customer who is upset about shipping delays. Due to an inventory error, the item the customer ordered was NOT in stock, so it took two weeks for it to leave our warehouse. The customer emailed and is upset.

Mikowl (owner) has specified that we can offer a $10 credit on a future order OR provide a free item of the customer's choosing, up to a $10 value for customers who are justifiably upset.


Customer Email

From: Sheila Felinus "ILoveCats@aol.com"

Subject: Re: Your Order #555 from Mikowl’s Cat Emporium

Dear Sir/Madam, I ordered a bag of “Magical Seafood and Shellfish Nom Noms” forever ago - and they STILL haven’t shipped?!?!
My kitty has been forced to eat bland grocery store treats for WEEKS!
You’d think that at $9 per bag for the Magical Seafood and Shellfish treats you’d at least get prompt delivery, but apparently not.
I can’t believe how poorly this has been handled. My sweet fur baby could have enjoyed the entire bag of Magical treats already!
I will be ordering my Magical Seafood and Shellfish treats elsewhere if this is how you do business.

Sincerely,
Sheila Felinus


For the following questions, please choose between 1-4.

1=Strongly Disagree | 4 = Strongly Agree