We’ve all had those experiences, where the person behind the counter or on the other end of the phone just didn’t do what we needed them to – it could be because of policy, attitude, or simply because the support person lacks the information/skill to give us what we want. This problem is compounded in the world of follow-up support, particularly subscription services and software support. It seems like common knowledge that these...
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Working with a virtual assistant is a little bit different for everyone. Every client is going to have their own unique set of needs, as well as their own unique style of communication. Similarly, each virtual assistant is going to have a unique skill set and area of expertise. Regardless of these factors, though, there are a few practices that both the client and the VA can keep in mind to keep things running smoothly, make the most...
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For those of us unhealthily obsessed with the English language, the conventions of grammar are not to be taken lightly. For we humble word nerds, proper syntax and careful execution are of the utmost importance. There IS generally a right way to do things (though sometimes there’s debate over what exactly that is), and grammarians of all disciplines will agree. Certain rules, though, fall under heavier scrutiny than others, as the...
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It’s a feeling experienced in every job, from the ship yard to the stock market… I call it “The Breaking Point.” It’s when you’ve reached a level of stress or exhaustion that prevents you from effectively performing the task at hand, but you keep trying anyway. Unfortunately, even if we can convince ourselves to push on for another hour or two, the end results are usually disappointing. The reposted...
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As you build your presence on the Internet, creating social network profiles, signing up for various memberships sites, and maintaining at least one email account, trying to manage a host of passwords and usernames can become a little maddening. Fortunately, there is a wide range of password management solutions, available both as software and web-based services, for a relatively low cost. Some of the web-based password management...
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