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Work Culture


Small businesses are the lifeblood of communities. Whether it’s a deli or a print shop, a small accounting firm or an art gallery… There’s a vibe you get from a great small business. It feels like it “should be there,” like it’s somehow woven right into the fabric of the neighborhood… And it feels that way for customers, owners, and employees alike. This is true of all kinds of businesses, not just those with storefronts or retail...

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Most of my working life has been in some form of a customer-facing role… And it still is. Finally, though, things are different. Whether it was in fast food, retail, or working at Michigan’s Adventure, I was the person customers interacted with – but when you work in places like these, no matter the size, you are just another cog in the churning business machine. A faceless number, there to run a cash register and bear the...

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We all work together in the same office. There’s a little bit of remote work here and there, but on any given day, you can find us plugging away here at 360 Western. But why?

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We’ve built problem solving into our company culture – not so much intentionally, but out of sheer necessity! This identity as “problem solver” is something we all share.

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I’ve learned a ton over the past year, and I thought an account of the journey so far would shed some light on what it’s like to start working here. It’s great, but it isn’t easy – and along the way, I keep adding skills!

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