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Small Business Advice


We’ve all had those experiences, where the person behind the counter or on the other end of the phone just didn’t do what we needed them to – it could be because of policy, attitude, or simply because the support person lacks the information/skill to give us what we want. This problem is compounded in the world of follow-up support, particularly subscription services and software support. It seems like common knowledge that these...

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Thinking about selling your products online? Already manage an online store? Ever buy anything through the internet? All of this qualifies you as a participant in the phenomenon of e-commerce. If you have (or will soon have) an online store, you should know that Goldman Sachs is predicting that e-commerce worldwide sales will reach 963 Billion Dollars by 2013. That’s a LOT of cash. In order to take full advantage of the growth of...

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A very long time ago, when I was a young girl, my mother hung freshly washed sheets on the clothesline to dry. This contraption was, yes, outdoors – with the poles, and the ropes, and the clothespins, and the fresh summer breeze, and the sunshine… And oh my, that really is the most divine way to launder bed sheets. Our mother, whose name is Peg, washed several loads of laundry each day for our family of seven, which...

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It makes sense by definition… Small businesses are small, and most can’t hire a specific person to function in each role, especially when the organization is just starting out. The infographic below shows that 90% of small business owners regularly function in 3 or more roles within their company. It’s difficult to find someone who can wear all the hats of the business owner, and if that person can be found, they...

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It’s a feeling experienced in every job, from the ship yard to the stock market… I call it “The Breaking Point.” It’s when you’ve reached a level of stress or exhaustion that prevents you from effectively performing the task at hand, but you keep trying anyway. Unfortunately, even if we can convince ourselves to push on for another hour or two, the end results are usually disappointing. The reposted...

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