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Small Business Advice


WordPress, the mostly widely used website platform around, has released a massive update to their editor… And it’s causing some trouble.

The new editor, generally referred to as Gutenberg (you know, like the printing press guy), is an effort to further simplify and streamline the user experience, and give people a better sense of what their posts and pages will look like upon publishing.

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For many folks, this is the time of year to hunker down and wait out the harsh season. If you aren’t going to be subjected to such conditions, you’re missing out! Although winter is quite a big change, there are ways to keep your energy, immune system, and mood at a high level without too much of a change to your lifestyle – or workday.

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Podcasting is one of the most popular and rising forms of broadcast out there. There is something quaint about the format: almost anyone can do it, and for the time being, it’s an open frontier for ideas.

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Narrative provides a way to relate to data. It connects the raw figures to all the nuance of people. Numbers by themselves (although they’re something to be proud of) are cold. They tell you what’s happening, but they don’t necessarily explain WHY.

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The basis of illustration is communication – and communication is crucial in achieving goals. Using illustrations, then, can be an effective method for businesses communicating online in an out-of-the-ordinary way.

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Conquering the dark side of customer service can be a daunting task, especially if your main source of communication is the telephone… You pick up a call expecting a simple customer interaction, and suddenly you’re transported, white-knuckled at helm, ready to drop a laser bomb down a tiny vent shaft as your co-workers fall away one-by-one, engulfed in a spectacular frenzied firefight.

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