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Small Business Advice


Conquering the dark side of customer service can be a daunting task, especially if your main source of communication is the telephone… You pick up a call expecting a simple customer interaction, and suddenly you’re transported, white-knuckled at helm, ready to drop a laser bomb down a tiny vent shaft as your co-workers fall away one-by-one, engulfed in a spectacular frenzied firefight.

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If you are anything me, you are NOT deleting your Facebook. It is a great tool to connect with family and friends, and it is just important for your business and clients. It’s a behemoth that isn’t going anywhere. But if you choose to continue using Facebook, there are steps you can take to improve your security.

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If you haven’t created a social media calendar for your business, you’re missing out! It’s a great way to keep track of what you’d like to post – and what you have posted already. It will keep your posts organized, well planned, and will help you post more frequently.

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If a website is the face of a business, typefaces (fonts) are the facial expressions! They help to convey the message a business, organization, or person wants to send out into the world. Knowing how your chosen typefaces affect a reader can help you communicate with your target audience more clearly.

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